FREQUENTLY ASKED QUESTIONS

Find answers to your open questions.

How can we help you?

General
DATA & PROCESS
FACTORS
USAGE
Is it possible to understand who answered which question and gave a specific rating?
No, the team itself can only view the aggregated team results. Teampact does not allow conclusions to be drawn on who gave which rating for a question. If several teams of your company participate, a team can not see the results of another team.
What is the analytics process behind Teampact, i.e. how do my survey answers end up influencing certain factors?
The calculation of your factor values is based on moving averages. What does that mean? The average for each day will be calculated by taking the last 30 days of responses into account, with less weighting given to the older responses. An average is calculated for each team member before we calculate the factor average ensuring every team members feedback is taken into account equally. Whenever you look at the average from today, it is compared with the last 14 days. This creates a picture of your team health overtime.
How are the improvement actions chosen for my team?
Actions are based on different sources (communities, books, coaching methods, etc.) and validated by teams and experienced experts. They are tailored to support teams to improve specific Teampact factors. Almost all actions can also be used by remote teams. Which improvement actions are selected by teams and how successful they are rated to be by teams across organisations also determines whether a specific action is going to be presented again. The most popular improvement actions will be presented most frequently.
Can I add my own improvement actions to Teampact?
Because the recommended actions are created, tested and validated by the content team at Haufe, it is currently not possible to add your own actions. If you think a recommendation is missing, please get in touch with us at teampact-support@haufe.com, we're grateful for any suggestions!
Where and in which data centre is the data that will be provided by users hosted and stored?
Teampact's data is stored in an Amazon Web Services data center located in the European Union. Analytical data is also going to Usersnap, the feedback tool integrated into Teampact, with datacenters in Ireland and Germany as well as subproviders in the USA under EU model clause, as well as to our analytical tool Mixpanel, which hosts in the USA under EU model clause.
Can other registered teams see my team's aggregated results in Teampact?
No, only people registered in your team can see the aggregated results in your team's dashboard.
How is the process behind the weekly input emails?
Your team is sent a new survey with the same set of questions every week. The questions will refresh after one week at which point you will be given a new set of questions to answer.
Does the Teampact software need to be installed on a computer or is it 100% browser based?
Teampact is cloud-based, i.e. only a web browser is needed to run it.
Is there a minimum or maximum limit of team members for Teampact?
There is no minimum number for Teampact to work, though we recommend to have at least 3 members per team for Teampact to generate value. There is no maximum team size restriction, though having a maximum of around 10 team members ensures the improvement actions can be conducted efficiently.
I am a Scrum Master for several teams. Can I join more than one team on Teampact?
Our enterprise offering allows any team member to be part of multiple teams. Unfortunately, our Open Beta does not offer this functionality. If you're interesting in an enterprise account please contact: teampact@haufe.com
What are the technical requirements to run Teampact?
Teampact can be used with desktop devices with resolutions beyond 1024x600 pixels. Mobile devices and tablets are not supported. Supported browsers include Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge Chromium. Internet Explorer and Microsoft Edge are not supported.
How can I remove myself from a team in Teampact?
If you want to remove yourself or a team member from a team, please click on the '+' to add team members, click on the profile of the person you want to remove and and click 'Remove team member'. That profile will be removed from the team but will NOT be deleted from Teampact.
How can we delete a team from Teampact?
It is currently not possile for users to delete a team. However, users can leave their current team (include link to that question?) and join a new team. If you really want to delete the whole team, please raise a ticket through Teampact.
Setting up the Teams integration will allow Teampact to send you notifications directly where you work. Follow this guide to get started now.
1. Open Microsoft Teams, find the team channel you would like to connect to Teampact, choose More Options “···” icon. Once you get the dropdown with further actions select “Connectors”.
Software Screen Teampact

2. Now you’ll see a new pop-up window opening up. Select from the list “Incoming Webhook” and click “Configure”. In case this option is not shown on the list, you might need to search for it using the search bar.
Teampact Scree

3. On this new screen you’ll need to add a name to the Integration—something your team can relate to usually works well and upload an image to help team members recognise the integration. You can download our Teampact icon here. Lastly click on“Create” to generate your URL.
Software Screen Teampact
4. Once your URL is generated, you can copy the link by clicking on the icon below. You can now go back to Teampact and add the newly generated URL!
Software Screen Teampact
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